AI2POST Refund Policy

Last Updated: June 6, 2025

At Ai2Post, we are committed to providing a reliable and effective tool to enhance your vehicle listing process. We understand that in software, unforeseen issues can sometimes arise. This Refund Policy outlines the conditions under which a refund may be issued for the Ai2Post Chrome extension.

1. General Policy

All sales of the Ai2Post Chrome extension are final, except in cases where a critical, unresolvable technical issue with the extension itself prevents its core functionality as advertised.

We do not offer refunds for reasons other than direct, confirmed extension issues.

2. Definition of a Refundable "Extension Issue"

A refund may be considered only if:

Critical Core Functionality Failure: The Ai2Post extension suffers from a severe, persistent bug or defect that demonstrably prevents its primary advertised functions (e.g., scraping vehicle data, automatically filling Facebook Marketplace fields, uploading images) from working as intended on supported platforms.
Issue Replication: The issue can be consistently replicated by our support team under normal operating conditions.
Unresolvable: Despite reasonable troubleshooting efforts by our support team, the critical issue cannot be resolved within a reasonable timeframe (e.g., 7-10 business days from the issue being reported and confirmed).

3. Non-Refundable Situations (Exclusions)

We do not offer refunds for the following reasons:

Change of Mind: You simply decide you no longer need or want the extension after purchase.
Lack of Technical Proficiency: Inability to use the extension due to your own lack of technical understanding or familiarity with browsers, operating systems, or the platforms the extension interacts with (e.g., Facebook Marketplace).
Issues Caused by Third-Party Platform Changes: Changes, updates, or policies implemented by third-party websites or platforms (e.g., Facebook, dealership websites) that impact the extension's functionality beyond our control and reasonable ability to adapt. While we strive to maintain compatibility, we cannot guarantee against all external changes by third parties.
Misuse of the Extension: Issues arising from the extension's use in a manner not intended or explicitly permitted by our Terms & Conditions.
User Error: Problems encountered due to incorrect usage, improper configuration, or failure to follow instructions provided.
Browser/System Compatibility: Issues arising from the use of unsupported browser versions, operating systems, or conflicts with other browser extensions or software on your system.
Account Suspension by Third Parties: If your account on a third-party platform (e.g., Facebook) is suspended, restricted, or banned due to your actions, whether or not facilitated by the extension. You are solely responsible for adhering to the terms of service of all platforms you interact with.
Partial Functionality: Minor bugs, glitches, or inconveniences that do not prevent the core functionality of the extension from operating.
Failure to Read Documentation: If the feature you expected is not present, but this was clearly stated or implied by the product description or documentation.

4. Refund Request Process

If you believe you qualify for a refund based on the "Extension Issue" definition above, please follow these steps:

Contact Support: Send an email to support@ai2post.com within14 days of your purchase.
Provide Details: In your email, clearly describe the issue you are experiencing, including:
- Your purchase date and order number.
- The specific browser version you are using.
- Your operating system.
- Detailed steps to reproduce the issue.
- Screenshots or a short video demonstrating the problem (highly recommended).
Troubleshooting Attempt: Our support team will review your request and attempt to troubleshoot and resolve the issue with you. This may involve providing instructions, updates, or requesting further information.
Refund Decision: If, after diligent troubleshooting, we confirm a critical, unresolvable extension issue that prevents core functionality, we will process a refund within [e.g., 7-10 business days]. The refund will be issued to the original payment method used for the purchase.

5. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Ai2Post extension after any modifications signifies your acceptance of the revised Refund Policy.

6. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: support@ai2post.com Website: www.ai2post.com/contact